Terms & Conditions
A legal disclaimer
R Drummond & Son is a trading name of:
DOUBLE DECOR (SUSSEX) LTD,
Company number 08508260
Registered office address
9 Allendale Avenue,
Worthing, BN14 0AH.
R Drummond & Son ("the Company") agrees to provide painting and decorating services as outlined in the written quotation provided to the client. All work will be carried out in a professional manner using high-quality materials. The client agrees to provide clear access to all areas where work is to be performed and to remove or protect any valuable or fragile items. Any changes to the agreed scope of work must be made in writing and may result in additional charges.
Terms & Conditions - the basics
1.1 Services Provided
R Drummond & Son offers painting, decorating, wallpapering, surface preparation, and related home improvement services. All work will be completed to a high professional standard, using quality materials and in accordance with industry best practices.
1.2 Quotations & Estimates
Quotes provided are based on the details given at the time. We reserve the right to revise quotes if the scope of work changes or if unforeseen issues arise (e.g. damp, hidden damage, or rot). All quotes are valid for 30 days unless otherwise stated.
1.3 Payments & Deposits
Payment terms will be outlined in your individual quote. A deposit may be required to secure your booking. Full payment is due on completion unless otherwise agreed in writing. We accept cash, bank transfer, or other agreed payment methods.
1.4 Access & Property Conditions
Customers must provide safe and reasonable access to the work area. This includes removing fragile items and ensuring pets or children are kept clear of work zones. We are not liable for delays caused by restricted access or unsafe conditions.
1.5 Working Hours
Our standard working hours are Monday to Saturday, 8:00am–6:00pm, unless agreed otherwise. Out-of-hours work may incur an additional charge.
1.6 Cleanliness & Site Conduct
We will always aim to work cleanly and respectfully within your home or business. Protective coverings will be used where appropriate, and we’ll tidy up at the end of each working day.
Terms & Conditions - additionals
2.1 Use of Subcontractors
R Drummond & Son may, at times, engage trusted subcontractors or labourers to assist with certain projects. All subcontractors work under our supervision and are expected to meet the same standards of quality, conduct, and professionalism.
2.2 Delays & Cancellations
While we aim to complete all work within the estimated timeframe, delays due to weather, supplier issues, or customer changes may occur. If you need to cancel or reschedule a job, please give at least 48 hours’ notice. We reserve the right to charge a fee for short-notice cancellations.
2.3 Customer Satisfaction
We want you to be 100% satisfied. If you have any concerns during or after completion, please raise them as soon as possible. We will do our best to address them promptly and fairly.
2.4 Guarantees
We offer a 12-month workmanship guarantee on most decorating services. This does not cover damage due to customer misuse, wear and tear, external weather conditions, or work completed outside of manufacturer recommendations.
2.5 Liability
R Drummond & Son will not be held liable for any damage or loss caused by pre-existing structural issues, faulty electrics/plumbing, or client-provided materials. We are fully insured for public liability.
2.6 Photos & Portfolio Use
Unless requested otherwise, we may take photos of finished work to use for our portfolio, website, or marketing. We will never show personal or identifying features without your permission.
2.7 Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the local courts.